Threshold specializes in providing high quality advice and advocacy
services for people experiencing housing problems in both the private
rental sector and the social housing sector in Ireland.
We do this by:
* Campaigning for suitable housing delivered on a rights base
approach
* Analysing existing problems and seeking innovative approaches and
solutions through quality research
* Providing independent advisory and advocacy services
* Working in collaboration with others for those disadvantaged by
the housing system
ADVICE WORKER, COMMUNITY EMPLOYMENT (CE)
PURPOSE OF JOB:
To work as part of a vibrant team, in a busy office environment,
providing efficient and effective advice and advocacy services to
people who contact Threshold with housing problems, with an emphasis
on helping people to help themselves.
MAIN TASKS AND RESPONSIBILITIES
_WORKING WITH SERVICE USERS_
* Establish full details of query
* Explore with and advice caller of all options and their possible
effects
* Help caller choose course of action
* Provide caller with accurate information using agency information
resources
* Support callers in taking action themselves
* If appropriate, undertake follow-up work on behalf of caller,
including advocacy and mediation or referral to other agency
* Keep accurate records of work with clients
_DEVELOPMENT, TRAINING AND ADMINISTRATION_
* To keep up-to-date with information resources and technology and
with relevant legislation, policies and practice
* In consolation with other staff members, identify staff training
and development needs
* To contribute to Thresholds research and lobbying function;
particularly by identifying queries which have wider implications
* To attend training sessions
* To participate in staff meetings
* To maintain and develop links with other relevant agencies to
share in the necessary administrative and domestic tasks (including
updating information, filing, compiling statistics)
_SKILLS REQUIREMENTS_
* A level of basic IT skills to include Word and operation of a busy
email account is essential
* A commitment to customer service and willingness to help people
experiencing housing problems
* Communication skills both written and verbal
* Team work
* Commitment to learning and developing
Induction and ongoing training will be provided both in-house and
externally.
ADMINISTRATION SUPPORT??
PURPOSE OF JOB: To provide essential administrative support to
Threshold?s frontline housing advice and advocacy services for those
renting, experiencing tenancy problems and at risk of becoming
homelessness.
REPORTS TO:? CE Supervisor
MAIN TASKS AND RESPONSIBILITIES
SUPPORTING FRONTLINE SERVICES
* Providing administrative support to frontline advice and Tenancy
Protection Service staff in assisting with the setting up, maintaining
and closing off of cases on our client database.
* Assist with any required paperwork and correspondence in relation
to client cases.
* Ensure client files are accurate and up-to-date.
* Cover reception where required.
* Assist with the handling of post.
* Assist in the correct filing of documentation across the office
and ensuring that paperwork is not left unattended
* Any other relevant tasks
POLICY, LEGAL, COMMUNICATIONS AND RESEARCH
* Assist with periodic surveys of clients for campaigning, research
and legal purposes.
* Assist in the organising of and hosting of events such as annual
report and other report launches
* Maintain and update relevant mailing lists
* Deal with enquiries by phone, email and other
* Any other relevant tasks
HEAD OFFICE INCLUDING FUNDRAISING AND HR
* To support the fundraising team through the processing of post and
donations received in response to campaigns.
* Input donations to our donor database and update database where
required.
* Provide administrative support to HR administrator.
* Share in the necessary administrative and domestic tasks
(including updating information, filing, and compiling statistics) to
assist head office support front line services.
* Deal with enquiries by phone, email and other
?SKILLS REQUIREMENTS
* Good Communication skills, both written and verbal
* A good level of basic IT skills to include Word, Excel and
Outlook.
* Ability to follow instruction and act on own initiative
* Commitment to learning and developing
* Previous experience in using a client database is desirable
PLEASE APPLY WITH COVER LETTER AND CV TO THE CE SUPERVISOR GLADYS
OGEDEGBE OR SUSAN LEWIS AT: **APPLY ON THE WEBSITE**
We need : English (Good)
Type: Permanent
Payment:
Category: Others
